The Problem Continues

Hi XiLan,

I again apologize for the inconvenience you have experienced. The Page was disabled initially disabled in error and appears to have been affected by some sort of glitch.

We are currently looking into the matter that you reported, and will respond as soon as possible. Please be assured that Facebook takes users’ concerns around content very seriously. We apologize for any inconvenience this delay might present.

Your Page has again been reactivated and you should be able to use it shortly.

Thanks for your understanding,

Lysander
User Operations
Facebook

(XiLan is the username of Jessi, the person that originally helped me set up The Leaky Boob on Facebook.)

The thing is I don’t understand.  It sounds like he just said: “I’m sorry, we here at Facebook don’t know what we’re doing.  It must be some sort of computer thing, it’s completely out of our hands.”

Mark Zuckerberg, get someone who knows what they are doing STAT!  As TIMES man of the year, surely you understand the importance of hiring people who are not only experienced and trained but also give a damn when they screw up.

The thing is, this “glitch” he speaks of continues to disable the accounts of women, other pages and groups that have shared breastfeeding photos.  Additionally users and pages deactivated receive little to no response to their inquires as to why.  I got some sort of an apology and an excuse but most do not.  It’s starting to feel like we’re living with an abusive partner.  Many of us that share breastfeeding photos are on edge now, there has been a rash of deletions and more coming out and saying they would share breastfeeding photos but they are afraid of getting pulled.

So why do we stay?  I’ve addressed before why The Leak Boob is needed on Facebook and why we choose to carry on our little community there.  But still, wouldn’t we feel safer if we moved on to some place where accounts don’t just suddenly disappear?

Of course we would.  However, I’m refusing to accept being told to hide to feed my babies, virtually or otherwise.  The easy access on Facebook makes it such a simple step for women and those that support breastfeeding to participate in The Leaky B@@b community, providing a wealth of information and resources in a place where they are already active and connected.  Beyond that though having an active presence on Facebook does something else:  normalize breastfeeding.  Shunning breastfeeding moms to “discreet” (read: obscure) corners of the internet does nothing to encourage accepting breastfeeding as a normal and beneficial piece of family life.  We have to stop communicating one thing (i.e. “breast is best”) and doing another (i.e “but I don’t want to see it“).

Facebook told the ABC 13 reporter that they are not against breastfeeding and that breastfeeding photos are permitted on the site.  In an email response to her inquiry regarding the deletion of The Leaky Boob they invited her to search the site stating she would see many breastfeeding materials pop up.  She did and yes, there were other groups and materials related to breastfeeding including photos.  They restated their terms of service regarding nudity, obscenity, hateful content, etc. and maintained that they are pro-breastfeeding.

Yet just as recently as yesterday another page was deleted for breastfeeding photos and another just a few days before that.  Several participants on The Leaky B@@b have had photos removed and a warning issued that they posted a photo that violated the TOS.  There are at least 7 others that I know of that have had their accounts deactivated, 1 after posting just 1 breastfeeding photo within just the last week.  Historic Photos and Prints of Breastfeeding had a good chunk of their photos and art prints removed this week as well.  Personally I had 5 photos deleted and warnings issued last week and am surprised my account has not been deactivated.  This just a sampling and it continues to grow.   Groups and pages like Removed: The List, Stop Deleting Mother’s Support Groups F. B., Breastfeeding and Birth Pics that were deleted by bots, and more  dedicated to keeping tract of who was removed and petitioning to bring back users are being created almost as quickly as breastfeeding photos are being removed.

When these individuals and groups request information as to why they receive the same form email I did.  Upon appeal they receive yet another form email.  If they hear anything at all.  Facebook may claim to the media that they support breastfeeding and women but their actions and lack of communication with the users they’ve deactivated indicate something entirely different.  If it walks like a duck, talks like a duck, looks like a duck…

Hello Lysander,

Thank you for your personal response regarding the deactivation and request for reinstatement for The Leaky B@@b page.  I genuinely appreciate your apology and having the page reinstated again.

As excited as we are to have The Leaky B@@b back, the situation has not changed.  Any page, individual, or photo is at risk of being deleted when related to breast health.  Because of message size constraints, I will send the list of pages and profiles still deleted to you under separate cover.

Facebook has a responsibility to its customers to clearly communicate that they are pro-women by creating a new way to moderate materials flagged as obscene and providing protection for pages that register as breast health or breastfeeding related.

By reinstating The Leaky B@@b page, twice, Facebook indicates that you are aware there is a significant problem with your current system and it appears this has been an ongoing problem since 2007.

I respect that you need a system to maintain a site free of inappropriate groups and pornographic images and I appreciate the efforts to keep Facebook safe.  However, when images, pages and user accounts are deleted it is nearly impossible for these to reinstated without the involvement of the media.  The lack of response for requests to appeal disabled accounts or at least to receive an explanation for the action communicates you do not support breastfeeding or breast health which means you do not support women.

Lysander, I know you are not personally responsible for this flaw with Facebook, however, you are the only person that has attempted to contact me personally.  I would appreciate your attention to the list of names and pages I’ve included that are currently deactivated for posting breastfeeding photos.

I would love to report in my next round of media interviews that Facebook has a solution to this problem, can you tell me how you plan to make this situation permanently better?  Also, when can the deleted pages/profiles expect to be reinstated?

Thank you for your time and quick response on this matter.

Sincerely,

Jessica Martin-Weber

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Comments

  1. kreeeestamama says:

    🙂

  2. Great letter, Jessica.

  3. Lori Whitlock says:

    I received yet another form letter about my account being deactivated for the 2 bf pictures I posted on your wall. I reponded but I’m not holding my breath.

  4. I have a feeling that “Lysander” is just the name of the bot that sends out form emails and not a real person. I hope that Mark Zuckerberg himself takes an honest look at this ridiculous “problem”.

    I want to know who is flagging breastfeeding pictures as inappropriate anyways? Formula feeding moms? Disgruntled “I tried to breastfeed but couldn’t” moms? Men trying to recover from porn addiction? Who?

  5. Loved the letter! Let us know when you get a response!! 🙂

  6. Alexis Hyde says:

    I have created a petition to stop Facebook from deleting these wonderful pages. In the description I used part of a paragraph from your letter, I gave you full credit for writing it and included a link to this page. I truly hope I do not offend to “steal” your words in this way but it’s making a much bigger impact than I would have expected, over 300 people have signed since I created it a few hours ago. If this bothers you, let me know and I will remove your words from this petition. If you would like to sign it click the link below to be directed to the petition page.

    http://www.change.org/petitions/view/tell_facebook_to_stop_removing_breastfeeding_support_pages_and_pictures

    I thank you for your very well written letter and appreciate deeply that you shared it.

    Alexis Hyde

  7. Alexis Hyde says:

    Well, today it happened. Facebook disabled my account without any warning. There will be no more posts from “Alexis Grace Hyde” on facebook until I can try and get this worked out.

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