When the internet exploded with the news that Delta airlines had informed a woman that asked on twitter if she could breastfeed on their aircraft during an upcoming 6 hour flight she was facing with her 10 week old sides were immediately drawn. The response was incredible with some joining in supporting a woman’s right to breastfeed anywhere they have the right to be with their child, others defending the airline’s right to have poorly trained employees or to have no official policy on the matter, some ranting on how disgusting/inappropriate/unnecessary it was to breastfeed, a few wondering why the woman even asked, a startling number saying individuals advocating for breastfeeding rights were bullying the multimillion dollar company, and a handful mocking those that challenged the corporation to move beyond a basic PR apology (that sounded more like “sorry you got upset” rather than “sorry we screwed up”) to have an official breastfeeding policy expressed on their website and their employees trained accordingly. It was both awesome and overwhelming to watch.
So when I realized just a few days later that the flight I was taking exactly one week after I wrote this post about the situation was actually on Delta rather than the airline I usually fly (Southwest) I laughed at the irony. And got a little nervous. I booked my flight through Orbitz weeks before and had simply looked for the least expensive option to get The Piano Man, Sugarbaby, and me to where we needed to be by the time we needed to be there. I honestly would probably have avoided the airline if everything had happened before I booked my ticket.
But I’m glad I ended up on that ironic flight to Chicago on Delta. Because the time honored tradition of protesting treatment and policies that are not benefiting the people still helps influence decision makers and though the venue may have changed to online rather than physical protests, the impact has not. The airline worked on their apology and even better, they added this to their website:
Which meant I was totally comfortable doing this: