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Fairhaven Health Fall Giveaway

Fairhaven Health is dedicated to being there for couples that are ready to be parents.  From trying to conceive through pregnancy and breastfeeding, Fairhaven Health offers a range of products to help you along your parenting journey.  But beyond the products they sell, Fairhaven Health is there for you.  They understand and value the power of people encouraging people, and so they offer a customer service experience that connects you to people with experience and knowledge that genuinely care.  Fairhaven Health invites you to get to know them better through this giveaway opportunity, and Sarah, Director of Customer Service and Social Marketing, answers a few of our questions regarding their customer care.

FH Customer Service

Back row, from left to right: Suzanne, Tally, Sam
Front row, from left to right: Whitney, Sarah

TLB:  What are the underlying values that inspire Fairhaven Health’s customer service?  Does Fairhaven Health have a mission statement regarding their customer service?

Sarah:   A huge focus for us at Fairhaven Health is customer service. Making great products is important, of course, but we also feel strongly that we need to be present and available for our customers. In talking with many, many women every day who are struggling with, or curious about, reproductive health issues, we are constantly reminded that lots of women are not getting the information they need within the medical community, or in some cases, they simply don’t know what questions to ask.  And, while we are not doctors, we can offer a very compassionate listening ear, and we can point women to lots of resources where they can find the information and support they are looking for.  So, while we don’t have an “official” mission statement regarding our customer service, our entire team shares a genuine desire to support women (by providing encouragement and information) before and during pregnancy, and while they are breastfeeding.

TLB:  What are the different ways that someone could get in contact with someone at Fairhaven Health?

Sarah:  We try to make it as easy as possible for our customers to get in contact with us. If you call our office during the regular work day, you are almost guaranteed to get a live person on the 1st or 2nd ring. We also have a Live Chat feature on our website, which is a quick way for customers to inquire about products and orders. Customers can also email our customer service team or post comments and questions on Facebook. We work hard to respond to every voice message, email, and Facebook post that we receive within 24 hours. And, another cool thing . . . Ovagraph.com, our FREE fertility charting website and forum. We currently have over 50,000 members at OvaGraph.com – an awesome and supportive community of women charting their fertility and interacting in forums (with experienced moderators) on a variety of reproductive health topics.

TLB:  What should someone expect to experience when they get in contact with Fairhaven Health?

Sarah: The things we hope to convey through our customer service are honesty, sincerity, and compassion. Is the customer concerned about her husband’s fertility? If so, then she deserves to know what options are available for assessing his fertility status, and what natural products are available to help promote male reproductive health. Is the customer returning to work and worried about how she will maintain her breast milk supply? She deserves a compassionate listening ear, and a few tips and recommendations about pumping. Did we ship the wrong product? If so, then the customer deserves an honest apology and a sincere effort to get the correct product shipped out immediately. Simply put, we hope to create a customer service environment where women feel safe asking questions and sharing their struggles.

TLB:  What have you learned through your interactions with people calling in for help or information?

Sarah: Making babies and taking care of babies is hard work! And, even though pregnancy and breastfeeding are normal physiological processes, fertility, pregnancy wellness, and breastfeeding success are not guaranteed. When issues arise, women crave information, support and encouragement . . . which is why the phones at Fairhaven Health keep ringing and why the community at The Leaky Boob continue to thrive.

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Fairhaven Health is giving away a collection of their most popular nursing products (Nursing Blend, Nursing Time Tea, and Nipple Nuture Balm) to 5 lucky Leakies. 

  • Nursing Blend: A comprehensive dietary supplement that provides essential vitamins and minerals for nursing moms, along with a blend of herbal ingredients to support breast milk production, including a concentrated Fenugreek extract.
  • Nursing Time Tea: A refreshing, mild-tasting loose leaf tea designed to help nursing mothers increase milk flow and soothe digestive unease in baby.
  • Nipple Nurture Balm: A lanolin-free nipple balm made with organic herbal ingredients and natural moisturizers to help provide soothing relief and healing for cracked and sore nipples.

nursing-giveaway

Currently Leakies can find these and other natural products for fertility, pregnancy and nursing at www.FairhavenHealth.com.

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Good luck to everyone!  Please use the widget below to be entered.  The giveaway is open from November 19, 2013 through November 25, 2013.  A big thanks to Sarah and the team at Fairhaven Health for their ongoing support of TLB and all breastfeeding women; please be sure to visit their Facebook page  or follow them on twitter and thank them for their support of TLB and this giveaway opportunity.

This giveaway is open to US and Canadian residents.

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Fairhaven Health Fertility Giveaway

Fairhaven Health has been a TLB sponsor for quite some time now.  We have come to know them as a company that supports breastfeeding women by providing helpful information regarding the health and diet of expecting and nursing moms, and we’ve enjoyed a few giveaways on TLB of helpful products for breastfeeding moms.  But that’s not all there is to Fairhaven Health.  In the following interview, Suzanne answers questions related to the other side of the company: fertility.  And following the interview is your chance to enter a fertility related giveaway.

Munson Family

Suzanne of Fairhaven Health, and her family

TLB:  Tell us a bit about the fertility side of Fairhaven Health.

Suzanne:  Fairhaven Health has been in the “fertility” business for more than a decade, and has helped thousands of couples achieve pregnancy naturally by providing scientifically-validated dietary supplements for enhancing female and male fertility, along with ovulation prediction tools to help couples identify the fertile days in a woman’s menstrual cycle. If you are trying to become pregnant naturally (or avoid pregnancy, for that matter), accurate ovulation prediction is vital. It is important for couples to understand that there are actually only a few days during each menstrual cycle that intercourse will result in conception – the so-called fertile window. If couples are not having intercourse during the fertile window, in the few days before and on the day of ovulation, they will not get pregnant.

Many women chart their basal body temperatures as a way to track ovulation. This giveaway features Fairhaven Health’s  ibasal – a computerized digital basal thermometer.

TLB:  How do you predict ovulation by tracking your basal body temperature (BBT)?

Suzanne:  Basal body temperature (known as BBT in the acronym-laden TTC world) is the temperature at which your body rests. Charting BBT is one of the tried and true methods for determining when during your cycle ovulation occurs. By taking your BBT accurately and consistently first thing every morning throughout your menstrual cycle, you will be able to detect the natural, yet very subtle, rise in your basal body temperature that occurs just after ovulation. This thermal shift is caused by the hormone progesterone, sometimes referred to as the “warming hormone”.  Immediately following ovulation, the corpus luteum (the remnants of the ovarian follicle that released the egg) begins to produce progesterone. The increased amount of progesterone is necessary to help ensure a fertilized egg can implant successfully into the wall of the uterus, and it also causes the body to warm up, which is reflected in an increase in the BBT.

But, like with other fertility charting methods, there is some variability in the way that women experience the thermal shift. In general, many women will notice a “biphasic” pattern to their chart, with relatively low temperatures before ovulation and slightly higher temperatures after ovulation. It is important to note that this BBT shift is actually quite subtle, with temperatures typically rising by only .4 degrees F (.2 degrees C) after ovulation, and sometimes even less. Some women will see a rapid rise in their BBT, and others will see an incremental rise. Due to this variability, it is important for you to chart for several cycles to understand the specific way in which you experience this BBT shift. But, once you have a good understanding of your own BBT chart, you will be able to accurately predict your fertile days and time intercourse accordingly.

TLB:  How is the ibasal different than other BBT thermometers out there?

Suzanne:  Unlike other digital (or glass) BBT thermometers, the ibasal is an “intelligent” thermometer. In addition to accurately recording and storing your BBT data, the ibasal contains a proprietary algorithm that allows it to analyze and interpret BBT data in order to make a fertility prediction. The ibasal also allows you to record additional information about her menstrual cycle, including bleeding, cramping, and cervical mucus consistency. After a couple cycles of consistent use, the ibasal will use all of the data it receives (BBT and any other fertility data) to determine your daily fertility status.

TLB:  What are some of the features of the ibasal that make charting BBT convenient?

Suzanne:  For BBT charting to be a reliable and accurate ovulation prediction tool, it is essential that you take your BBT at the same time every morning. For this reason, the ibasal requires that you set the internal alarm clock, and once set, it will only allow you to take a temperature reading at that set time. Like any other annoying alarm clock, the ibasal alarm will sound continuously (for 10 minutes!) until you take her temperature – a guarantee that you will be collecting accurate BBT data.

TLB:  Tell us about OvaGraph.com.

Suzanne:  A couple of years ago, Fairhaven Health launched OvaGraph.com, a FREE online fertility charting community. At OvaGraph.com, you can store and view (in graphs and calendars) your BBT data, as well as data from electronic fertility monitors (such as the OvaCue) and other menstrual cycle data (including results from urine test sticks and cervical mucus changes). And, your FREE membership at OvaGraph.com provides you with the opportunity to interact with a supportive and knowledgeable community of women on all topics related to fertility and pregnancy.

Fertility

Fairhaven Health is giving away 1 ibasal computerized digital basal thermometer to 2 lucky Leakies.

The ibasal is a computerized digital basal thermometer and fertility monitor that helps you maximize your chances of conceiving by accurately measuring your BBT and interpreting this data to produce a fertility prediction in advance of ovulation.

Retail Value: $59.95

ibasalbox-lowrez Currently Leakies can find the ibasal and other helpful “trying-to-conceive” products at FairhavenHealth.com.

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Good luck to everyone!  Please use the widget below to be entered.  The giveaway is open from May 22, 2013 through May 28, 2013.  A big thanks to Fairhaven Health for their ongoing support of TLB and all breastfeeding women; please be sure to visit their Facebook page  or follow them on twitter  and thank them for their support of TLB and this giveaway opportunity.

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